Terms of Service

Golden Glow Cleaning Services provides residential and commercial cleaning services in Utah County and surrounding areas. Our services include standard cleaning, deep cleaning, move-in/move-out cleaning, and office cleaning.

Service descriptions and pricing on our website are provided as estimates. Final pricing may vary based on the actual condition and size of the property, which will be confirmed before service begins.

• Appointments are scheduled based on availability and are confirmed via email or phone.
• We require at least 24 hours notice for cancellations or rescheduling to avoid a cancellation fee.
• Cancellations made with less than 24 hours notice may be subject to a fee of up to 50% of the scheduled service cost.
• We reserve the right to reschedule services due to unforeseen circumstances, inclement weather, or emergencies.

You agree to provide our cleaning team with safe and reasonable access to your property at the scheduled time. This includes:

• Providing entry instructions, keys, or access codes as needed
• Securing pets in a safe location during the cleaning service
• Removing or securing valuable, fragile, or irreplaceable items
• Ensuring the property is safe for our team to work in

If we are unable to access your property at the scheduled time, a trip fee may apply.

• Payment is due upon completion of services unless other arrangements have been made.
• We accept cash, credit cards, and other payment methods as specified at the time of booking.
• For recurring services, payment may be collected after each service or on a predetermined schedule.
• Prices are subject to change with reasonable notice for recurring customers.

We are committed to your complete satisfaction. If you are not satisfied with any aspect of our cleaning service:

• Please notify us within 24 hours of service completion.
• We will return to address any areas of concern at no additional charge.
• Re-cleaning requests must be for items included in the original service scope.

While we take great care in providing our services, accidents may occasionally occur:

• We are fully insured and bonded for your protection.
• Any damage claims must be reported within 24 hours of service completion.
• We are not liable for damage to items that are already in fragile condition, improperly installed, or that break due to normal wear and tear.
• Our liability for any single item is limited to its fair market value, not exceeding $500 per item.
• We are not responsible for items of extraordinary value unless disclosed in advance.

Please inform us before service of any items requiring special care or that should not be moved or cleaned.

• All team members are thoroughly vetted and background-checked.
• Our cleaners are trained professionals who follow standardized cleaning procedures.
• You agree not to directly hire or contract with any Golden Glow employee or contractor for cleaning services for a period of one year after their last service at your property.

For the safety of our team and the quality of our services:

• We may decline service if conditions are deemed unsafe (e.g., biohazards, pest infestations, structural hazards).
• Please notify us of any known hazards or health concerns before our arrival.
• We use professional-grade, EPA-approved cleaning products. Special product requests may be accommodated with advance notice.

By using our website, you agree:

• To provide accurate information when requesting quotes or booking services.
• Not to use our website for any unlawful purpose.
• Not to attempt to interfere with the proper functioning of our website.
• That all content on our website is owned by Golden Glow Cleaning Services and protected by intellectual property laws.

To the fullest extent permitted by law, Golden Glow Cleaning Services shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or website.

Our total liability for any claim arising from our services shall not exceed the amount paid for the specific service giving rise to the claim.